1 – When do I get my website after paying?
After paying, we will reach out to you via email and request images, contact information, address and other content you want us to add on the website. We will then make the website, and in one to seven days, you will get the first draft ready.2 – Do I get to edit the content on my website?
Unfortunately, at this moment you don't. But that's what the ongoing support is for. You can send us your edits, and we will work on them for you. You focus on your business, and we focus on your website.3 – Where do I get my domain?
Buy your domain from our partners using this LINK. Once you do, we will instruct you on what to do to connect it to your website that we have created. Make sure you use an active gmail account so that you get renewal updates to avoid loosing your domain.4 – What happens if I cancel my subscription?
We will hold your website for two months at most, after which we will delete your website from our servers.5 – What happens if I want to subscribe again after cancelling auto-renewal?
If we didn't get prior communication from you, we will charge a processing fee of 5,000/= and then you will subscribe to a new plan.6 – Why pay monthly and not a one-off payment?
A monthly subscription allows your website to be maintained, allows you to have a quality website at a very low price, thus it won't affect your cash flow, among many other advantages. Download this > for more reasons why monthly is better.

Effective Date: 16 April 2026
Last Updated: 16 April 20261. Introduction
Writside ("we," "us," or "our") provides website design, development, hosting, social media management, SEO, Google Analytics integration, graphic design, and related digital services. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit writside.com, contact us, or engage our services.We are committed to handling your personal data lawfully, fairly, and transparently, in accordance with the Data Protection Act, 2019 (Kenya) and the Data Protection (General) Regulations, 2021.2. Who We Are (Data Controller)
Writside acts as the data controller for personal data collected through our website and in the course of providing our services to you. For client data processed on your behalf (for example, your customers' data that we may access through analytics or social media tools), Writside acts as a data processor, and you remain the data controller.Contact Details:
* Email: [email protected]
* Website: writside.com3. Personal Data We Collect
We collect only what is reasonably necessary for the purposes described below.Information you provide directly:
* Name and contact details (email address, phone number, business name)
* Website URL and business information
* Content, images, and materials you share with us for your project
* Correspondence and support requests
* Payment and billing information (processed through our payment providers)Information collected automatically:
* IP address, browser type, device information
* Pages visited and time spent on our website
* Referring website or source
* Cookie and analytics data (see Section 8)Information from third-party platforms:
* If you grant us access to your Google Analytics, social media accounts, or similar platforms, we may access performance and audience data as needed to deliver our services.4. How We Use Your Personal Data
We use your personal data to respond to your enquiries, prepare quotes, and communicate with you about your project or account. Where you engage our services, we process your data to deliver the work you have asked for; whether that is website design and development, hosting and maintenance, social media setup and management, SEO, Google Analytics integration, graphic design, or content creation. We also use your information to manage billing and payments, and to meet our legal and regulatory obligations, including keeping financial and tax records.Beyond delivering our services, we may use your data to improve our website and the quality of what we offer; for example, by reviewing how visitors use our site or how a project progressed. Where you have opted in, we may occasionally send you service updates or information we think is relevant to you. We rely on your consent for this, and you can withdraw it at any time.The lawful bases for our processing are as follows: we process data with your consent when you contact us or opt in to updates; we process data to perform our contract with you when delivering services and managing billing; we process data on the basis of legitimate interest when improving our website and services; and we process data to comply with legal obligations where record-keeping or regulatory requirements apply. We will not use your personal data for purposes incompatible with those described here without informing you and, where required, obtaining fresh consent.5. Data Sharing and Third Parties
We do not sell your personal data. We may share it with:* Service providers who support our operations (hosting providers, payment processors, email platforms, analytics tools). These providers are bound by contractual obligations to protect your data.
* Third-party platforms you authorise us to access (Google Analytics, social media networks). Their own privacy policies apply to their processing.
* Legal authorities where required by law or to protect our legal rights.
* Where we transfer personal data outside Kenya, we will ensure appropriate safeguards are in place as required under Kenyan law .6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.Client project data: Retained for the duration of our engagement and for a reasonable period afterward to handle follow-up support or legal obligations.Website enquiry data: Retained for up to 24 months unless you request deletion earlier.Billing records: Retained as required by applicable financial and tax laws.When data is no longer needed, we securely delete or anonymise it .7. Your Rights as a Data Subject
Under the Data Protection Act, 2019, you have the right to:
* Be informed of how your data is collected and used
* Access the personal data we hold about you
* Rectify inaccurate, incomplete, or outdated data
* Erase data we are no longer authorised to retain
* Restrict processing in certain circumstances
* Object to processing based on legitimate interest
* Data portability — receive your data in a structured, machine-readable format
* Withdraw consent at any time, where processing is based on consentTo exercise any of these rights, contact us at [email protected]. We will respond within the timeframes required by law (generally within 7 to 14 days for access and rectification requests, and within 30 days for portability requests) .If you are unsatisfied with our response, you may lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.8. Cookies and Analytics
Our website uses cookies and similar technologies to improve functionality and understand how visitors use the site.Essential cookies: Required for the website to function.Analytics cookies: We use Google Analytics to understand traffic and usage patterns. This helps us improve our website and services.Third-party cookies: Social media or embedded content may set cookies. Please review those platforms' privacy policies.You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.9. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. These include access controls, secure hosting environments, and encrypted connections where applicable.In the event of a data breach that poses a risk to your rights and freedoms, we will notify the ODPC and affected individuals as required by law.10. Children's Data
Our services are directed at businesses and adults. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website or by email where appropriate. The "Last Updated" date at the top indicates when the policy was last revised.12. Contact Us
For questions, requests, or concerns about this Privacy Policy or your personal data:Writside
Email: [email protected]
Website: writside.com

Effective Date: 16 April 2026Welcome to Writside. These Terms and Conditions govern your access to and use of writside.com and the services we provide. By engaging our services or using our website, you agree to these terms.1. Services Provided
Writside provides marketing and digital services, including:
* Website design and development
* Website hosting and maintenance
* Social media account setup and management
* Search engine optimization (SEO)
* Google Analytics integration and reporting
* Graphic design and branding
* Content creation and copywritingThe scope of work depends on the client's needs and the plan or agreement selected. Any services not expressly included in your agreed scope may be quoted separately.2. Payments
* Fees are set out in your individual agreement or quote and are payable as stated therein.
* Payment terms, including any deposit or staged payments, will be confirmed in writing before work begins.
* Failure to pay may result in suspension of your website, accounts, and services.
* Prices may change with prior notice.3. No Upfront Ownership
* The website remains managed under Writside's hosting and maintenance environment unless otherwise agreed in writing.
* Full ownership of files, source files, or migrations is not included unless otherwise agreed in writing.
* If you wish to move the website away from Writside, a separate buy-out or migration fee may apply.4. Client Responsibilities
You agree to:
* Provide accurate content, images, and business information on time
* Ensure you have the rights to any content, images, or materials you provide
* Respond to requests needed to complete your website, social media setup, or other services
* Use the website and our services for lawful purposes only
* Maintain the confidentiality of any account credentials shared with youDelays in providing content or approvals may delay your website launch or service delivery. Writside is not responsible for delays caused by incomplete or late client input.5. Revisions & Support
* Reasonable content edits and updates are included as part of your agreed scope.
* Major redesigns, new features, additional pages, or expanded social media or SEO work outside your agreed scope may incur extra charges.
* Support requests will be addressed within a reasonable timeframe during standard business hours.6. Hosting & Maintenance
Hosting, security, backups, and technical maintenance are provided as part of your agreed arrangement.Writside is not liable for downtime caused by third-party providers, force majeure, or events beyond our control. This includes outages or policy changes affecting third-party platforms such as Google, social media networks, or hosting providers.7. Cancellation
* Either party may terminate the arrangement in accordance with the notice period set out in your individual agreement.
* Upon termination, your website may be taken offline, and access to managed accounts or integrations may be revoked.
* Fees already paid are non-refundable unless otherwise stated in your agreement.Any outstanding fees remain payable upon termination.8. Intellectual Property
* Content you provide remains yours.
* The website design, structure, and framework will be yours as long as payments are completed.
* Writside retains the right to display completed work in its portfolio and marketing materials unless you request otherwise in writing.9. Limitation of Liability
Writside shall not be liable for:
* Loss of business, revenue, or profits
* Indirect or consequential damages
* Issues arising from incorrect information provided by the client
* Changes in search rankings, social media reach, or third-party platform policies
* Loss of data caused by third-party providers or events beyond our control10. Changes to Services or Terms
We may update these terms or adjust our services. Continued use of our services means you accept the updated terms. Material changes will be communicated with reasonable notice.11. Governing Law
These Terms shall be governed in accordance with the laws of Kenya.12. Contact Information
For questions regarding these Terms:Writside
Email: [email protected]
Website: writside.comBy engaging Writside services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.